Customer Service Survey - Texas Bond Review Board

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Customer Service Survey

Customer Service Survey

In order to better serve you, the Texas Bond Review Board would like to know about your experiences with us. If you rate any category “Below Average” or “Poor”, please indicate your reason(s) in the comments section at the end.

Please indicate the area in which your primary services were received:

1) Are the agency staff members helpful, courteous, and knowledgeable?

Poor Below Average Average Above Average Excellent N/A

2) Is the agency's office accessible, clean, and adequately equipped for your needs?

Poor Below Average Average Above Average Excellent N/A

3) Is communicating with the agency staff via telephone, mail, or electronic mail a trouble-free and efficient process?

Poor Below Average Average Above Average Excellent N/A

4) How satisfied are you with the usability of the agency's website, including mobile access to the site?

Poor Below Average Average Above Average Excellent N/A

5) Does the website contain adequate information about the Bond Review Board and the services provided?

Poor Below Average Average Above Average Excellent N/A

6) Are service complaints easy to file?

Poor Below Average Average Above Average Excellent N/A

7) If you used the complaint process, was your complaint resolved in a timely manner?

Poor Below Average Average Above Average Excellent N/A

8) Are agency staff members prompt in providing requested information?

Poor Below Average Average Above Average Excellent N/A

9) Are all reports, instructions or other printed information provided by the agency staff accurate and easy to understand?

Poor Below Average Average Above Average Excellent N/A

10) Is the Bond Review Board data available on the Texas Open Data Portal and Data Center easily accessible?

Poor Below Average Average Above Average Excellent N/A

11) Please rate your overall satisfaction with the agency?

Poor Below Average Average Above Average Excellent N/A

Any Additional Comments to help us better our staff/service?

Name (Optional):

E-mail (Optional):

Phone (Optional):

You must click on the “Submit Questionnaire” button to submit your response.

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Address

300 W 15th
Street #409
Austin, Texas 78701

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Email: [email protected]
Phone: (512) 463-1741
Fax: (512) 475-4802

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